PM orders inquiry into mishandling of complaint at Citizen Portal

Imran directs PMDU to carry out performance evaluation of dashboards of all revenue officers in Rawalpindi division

ISLAMABAD: Prime Minister Imran Khan on Monday took serious notice of a complaint filed by two widow sisters at Pakistan Citizen Portal and directed for an inquiry against the Rawalpindi additional deputy commissioner due to mishandling of the complaint.

The prime minister directed the provincial chief secretary to order an inquiry into the matter by nominating a senior officer, initiate action under the rules and submit the report by May 31.

He also directed the Prime Minister’s Delivery Unit to carry out a performance evaluation of the dashboards of all revenue officers in the Rawalpindi division.

A joint application of two widow sisters along with relevant documents was filed at Pakistan Citizen Portal on February 23. As per the complaint’s processing history, it was sent to the Rawalpindi deputy commissioner, who later forwarded it to the Rawalpindi ADC. However, the ADC office, in violation of the User’s Guidelines Manual, dropped the application the same day by considering that the matter is under process in a court.

The applicants then approached the Prime Minister’s Office to reopen the case while denying it being under process in a court. The PMDU brought the matter to the notice of the chief secretary and Rawalpindi DC.

Subsequent to the intervention of the two offices, the complaint was reopened after being considered appropriate and not pending in any court. The case was thereafter fixed for hearing by the ADC on April 7.

Meanwhile, another complaint was received directly to the PM’s dashboard on April 19, wherein the applicant had complained that the ADC had asked them to first withdraw the complaint from the portal as action will be taken thereafter.

 

3 COMMENTS

  1. Sir ma ak student hn Jo technician kar Raha hn.mujy praye ky sat apni family ki zemdari be ha Jo Mary ly bhot mushkill ha.mary family ma 7 bandy ha unky ikhrajat ky sat ma apna college fee ada ni karsakta. Kindly sir Mari college fee government ki taraf sy sy ta ka ma zindagi bar .pershani ma zindagi na guzaru.kindly sir ma apko jawap ki intezar karunga.ya feet sir mujy kamiyab jawan program ma adjust kary ya ka ma karubar ky sat parahi mukamal karu

  2. Sir many kamiyab jawan program ma aply kia ha laking uska koi pata ni chala sir kindly mujy kamiyab Jawan program ma adjust kary taka ma paraye ky sat apny gr ky ikhrajat pury karo ..sir ma technician karta hn Fims abbottabad sy Jo ka fee ni honey ki waja sy pending ha.sir ma apsy bari umeed ky sat appile krta hn ka ap Mary fee kaly scholar program program ma adjust kary ya kamiyab jawan program ma shamil kary ta ka gr ky ikhrajat ky sat parahi mukamal karu.i hope you.sir sired apsy ak green khandan ki umeed ha.jawap ka intezar karubga.Allah apka hami was Nasir ho.

  3. بخدمت جناب عمران خان صاحب وزیر اعظم اسلامی جمہوریہ (پاکستان)
    عنوان Review of Detection Bill Lesco Urban Sub Division Haveli Lakha (Okara)
    حوالہ نمبری 01.11454.0009300 چھوٹو ولد ماڑو محلہ شکور آباد حویلی لکھا (اوکاڑہ)
    موبائیل نمبر 03072268434
    جناب عالی
    گزارش ہے کہ تین سال قبل سائیل کو عنوان بالا حو الہ نمبری میں محکمہ واپڈا نے استطاعت سے کئی گنا زیادہ بل بھجوا یا بل ادا نہ ہوا کنکشن کاٹ دیا گیا واپڈا اربن حویلی لکھا نے میری نظر ثانی کی درخواست منظور کی مورخہ 04.05.2021 کو لیٹر نمبری2441کے تحت ایکسین آفس دیپالپور کو ریلیف دینے کی استدعا کی ایکسین آفس دیپالپور نے مورخہ 24.05.2021کو ڈسپیچ نمبر 66636ڈاک ذرئیعے ایس ای واپڈا اوکاڑہ کو بل کی درستگی ریلیف کے لیئے لکھا ہے
    آپ جناب سے اپیل کی جاتی ہے کہ فوری حسب ضابطہ مناسب احکامات صادر فرماکر ممنون فرمائیں آپکی نوازش ہوگی
    العارض
    چھوٹو ولد ماڑو محلہ شکور آباد حویلی لکھا (اوکاڑہ) موبائیل نمبر 03072268434
    حوالہ نمبری 01.11454.0009300

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